Month: May 2019

What is the most loathed retailer on the high street?

What is the most loathed retailer on the high street?

As this blog now seems obsessed with all things retail I thought I’d share the answer to the above question along with findings from the latest Which? magazine shop survey. They asked more than 7,700 shoppers which high street shops are top of the pops and which are dangling in the dirt.

Say what you like about WHSmith, but they are nothing if not consistent and for two years straight find themselves bottom of the plie. Customers slammed them for their poor value for money, poor service, and criticised the ‘cramped and messy’ stores.

WHS responded: ‘This survey accounts for the views of only 586 Which? subscribers and is neither statistically relevant nor meaningful relative to our loyal customer base.’

I put their response into Google translate and it came back with this: ‘You can take your minuscule little survey and shove it up your arse.’

At the other end of the scale, home entertainment specialist Richer Sounds came top scoring an impressive 89% customer approval rating.

Customers praised Richer Sounds for its in-store experience, which included having purchases carried to their cars and the retailer paying for customer parking.

Specialist shops tended to score well with John Lewis, the only non-specialist making it into the top ten.

Other highly ranked shops include Apple, toiletries shops Bodycare (both 83%), women’s clothing store Seasalt and bookshop Waterstones (both 82%).

Shoppers told Which? that Homebase/Bunnings was difficult to navigate and that it was ‘hard to find anything in overcrowded shelves’ and it was ‘difficult to find staff for guidance’.

Sports Direct was described by one shopper as having ‘a very oppressive atmosphere’. Perhaps the atmosphere was created by the staff on zero-hour contracts.

Which? Magazine editor Harry Rose, vying for the most bleeding obvious quote ever to make it into this blog, said: “Giving shoppers a great in-store experience is more important than ever if brands want to thrive on the high street. Our findings go to show that, if retailers can deliver great value, quality products and first-class customer service, customers will keep coming back.” Way to go Harry.

Here are the scores on the doors.

Top-rated shops

  • Richer Sounds (89%)
  • Rohan (87%)
  • John Lewis (86%)
  • Hotter Shoes (84%) = Lakeland (84%) = Toolstation (84%)
  • Apple (83%) = Bodycare (83%) = Crew (83%)
  • Screwfix (82%) = Seasalt (82%) = Waterstones (82%)

Bottom-rated shops

  • Clinton Cards (61%)
  • Peacocks (59%) = House of Fraser (59%)
  • New Look (58%)
  • River Island (56%) = JD Sports (56%)
  • Sports Direct (54%)
  • Homebase/Bunnings (53%)
  • WHSmith (50%)

Massive outbreak of Pétanque in Vauxhall Pleasure Gardens

Took Bucket for a quick lunchtime spin to Vauxhall Pleasure Gardens today only to discover a major outbreak of boules or Pétanque or whatever you call it.

Has this been a thing for a while, and I’ve missed it or has there been a massive influx of Frenchman come to laugh at us about Brexit? There must have been half a dozen teams playing, all taking it very seriously. Bucket and I stopped to drink it in.


 

Photo London: Visual treat

Photo London: Visual treat

I took a stroll to the Photo London Exhibition at Somerset House with Gyuri Szabo. He’s an old friend of mine, and an amazing photographer, who decoded many of the photographs for me and made sense of some I didn’t understand.

I usually let the words do the talking on this blog, with pictures something of an afterthought, but with Gyuri taking shots as we went around and the organisers kindly allowing me to use a few of the exhibition pictures, I thought I’d turn the tables and give you a visual treat.

Nick Brandt ‘Bus Station with Elephant and Red Bus’
Gyuri Szabo
Tom Wood ‘Mad Max’
Gyuri Szabo
Tom Wood ‘Sit Down Great Homer Street’
Gyuri Szabo
Tony Gum ‘Milk the Bok’
Jamel Shabazz, ‘The Playboy’
Gyuri Szabo

 


 

 


Cable Café: Back on track

Cable Café: Back on track

Following my blog about poor service being dished out at Cable Café on Brixton Road I received a response from the owner Craig O’Dwyer.

‘A friend passed me your article about our coffee / service. I would like to apologize for that day, we were all a bit grumpy having worked non-stop to pass a health and safety inspection just minutes before you passed by. I’ll speak with staff and give them a clip round the ears, they should have behaved better. I’m glad you liked the coffee.’

Apology accepted and I did like the coffee and will continue to buy it. A health and safety inspection must be pretty gruelling.

I’m passionate about supporting local businesses but if they fall short you should let them know. If you just shrug your shoulders and never go back everyone loses. But if your criticism is valid and they listen and improve then everyone wins.

Go to the Cable Café, you may well see me there.


 

Hold the phone: Rusty is a Patterjack

Hold the phone: Rusty is a Patterjack

Crossbreed dogs are incredibly popular these days and cost thousands of pounds, but you can keep your cockerpoos, your spandoodles, labradoodles, puggles and schnoodles because our dog Rusty is a PATTERJACK!

Sometimes when out walking, fellow dog owners ask what sort of breed she is. I just laugh and say she’s a Heinz 57 rescue mutt from Battersea Dogs and Cats. But not any more I won’t.

Mrs Preen was at the local farmers market which does contain actual farmers and not just hipsters selling artisan yogurt. The lady from Marsh Farm (they’re from Essex and sell delicious meat and eggs) took one look at Rusty and said that’s a nice Patterjack you’ve got there. Cue an astonished wife. Apparently Patterjacks are a cross between a Patterdale Terrier and a Jack Russell and are bred by farmers to go after rats.

We all know Jack Russells, but I’d never heard of a Patterdale, so I did some in-depth research lasting minutes and found out the Patterdale originated from the North of England and is a descendent of the Fell Terrier (never heard of that one either). They were used to hunt and control foxes and eliminate vermin in homes and stables. The Patterdale was recognised as a breed in 1995, but are very small so were mixed with a JR to make them slightly bigger and the Patterjack was born.

One website describes the Patterjack as a ‘handsome dog, small yet muscular and stocky’ that’s Bucket to a tee. The only thing we knew about Rusty for sure was that she was brought up on a farm and there’s nothing she likes better than burrowing, Patterjack-style, into the sofa.

We’ve often wondered what ingredients went into making Rusty and even considered getting one of those dog DNA tests, but not anymore, because, let’s face it, if you own a Patterjack life can’t get any better.


 

Cable Café: Must try harder

Cable Café: Must try harder

I love to support local businesses; goodness knows I blog about them enough. Like many people I’m worried about the future of the high street and want to do my bit to keep our local stores alive and thriving. Figures just released show the number of shops lying empty soared by more than 7,500 last year, with one in ten shops in UK town centres now unoccupied.

Retailers, especially small retailers, have to be at their best to attract and retain customers; service has to be tip-top. So, for all kinds of reasons, it really grates when it isn’t.

We usually buy our coffee from a small coffee roaster in York. The quality is excellent but in our continued efforts to buy local Mrs Preen suggested I pop into the Cable Café on Brixton Road and buy some of their coffee. They roast their own and we’d heard good things about it.

I went in at around 2pm when the place was just opening up. There were three staff putting out tables, sweeping the floor and generally getting the place in order. I called out and asked if I could buy some coffee.

A man at the sink said: “Sorry we’re closed, but you can buy it from our other café down Camberwell Road.”

Now here’s the thing, I was looking at the bag of coffee I wanted to buy which was sat just the other side of the bar. So, I persisted and said look it’s right there, it’ll take a second for me to pay and go.

One massive sigh and eyeroll later the bag of coffee and cash machine are banged down in front of me. I tap the card on the reader and receive not a word of thanks.

I was so surprised and irritated by their behaviour that I actually said: “What’s going on here?” But answer came there none, just glum silence.

Perhaps they hate their jobs, perhaps they just hated me, but where is the incentive for me to return? I paid £12 for a bag of coffee and the transaction took perhaps thirty seconds. What was so hard about that?

Anyway, I went home fuming and made myself a cup of their coffee. It was delicious. But do I love it enough to overlook the utter contempt with which I was treated?


 

New London Scam

New London Scam

I may be naive or just stupid, but I’m damned if I can figure this out. It’s obviously a scam, but what’s going on?

Mrs Preen took the mutt for a walk last Saturday at around 7.30am. Realising she needed some cash to go to the farmer’s market she went to Vauxhall overground station which has a cash machine conveniently located inside the station.

She withdrew the cash and turned to leave the station.

Now pay attention as this is where it gets interesting. A reasonably well-dressed young man then approached her and said: “I need some help counting this money.”

Mrs Preen looked down and saw he had a large sum of cash in his hands, mostly in twenty-pound notes.

Not knowing what’s going on but sensing something iffy Mrs P. says, “I’m sure you don’t need my help.”

At that point a middle-aged woman took my wife by the elbow and said, ‘you don’t want to get involved with that’ and led her away.

The woman left and said no more, but it certainly appeared as if she’d seen this little slice of London life before.

Now I know what you’re thinking but no, my wife did not get her pocket picked or have her purse stolen. And of course the money was probably fake.

But what was the scam that seems to have been interrupted?

Was the guy hoping my wife would become flustered and put her bag down so he could nick it? Perhaps I’ve been watching too much ‘Line of Duty’ but was he trying to get my wife’s fingerprints on the money?

Can anybody help me out and explain what was going on?


 

Northern Line Library

Northern Line Library

The book-drop at Oval underground station

Deserves nothing less than a standing ovation.

My last three books have come from there

A Harris, a Wodehouse and a JM Coetzee.

Crime, romance or the latest thriller

Or maybe the Hungry Caterpillar.

Leave what you’ve read and take what you need

You’re moments away from another free read.

With your nose in a book; in no time

You’ll forget you’re riding the Northern Line.