Following my blog about poor service being dished out at Cable Café on Brixton Road I received a response from the owner Craig O’Dwyer.
‘A friend passed me your article about our coffee / service. I would like to apologize for that day, we were all a bit grumpy having worked non-stop to pass a health and safety inspection just minutes before you passed by. I’ll speak with staff and give them a clip round the ears, they should have behaved better. I’m glad you liked the coffee.’
Apology accepted and I did like the coffee and will continue to buy it. A health and safety inspection must be pretty gruelling.
I’m passionate about supporting local businesses but if they fall short you should let them know. If you just shrug your shoulders and never go back everyone loses. But if your criticism is valid and they listen and improve then everyone wins.
Go to the Cable Café, you may well see me there.